Thames Water Priority Service


Thames Water offers a Priority Service to customers who find themselves in vulnerable circumstances. By registering for this service Thames Water aim to provide free support in the unlikely event you have no water, by prioritising the most vulnerable first.

Thames Water will tailor their communication to meet your needs, giving you peace of mind at a time when you need it most. The Carers’ Hub is working with Thames Water to encourage our members to register by filling in the form and sending it back free of charge.

For more information visit: www.thameswater.co.uk/priorityservices or call the Extra care Team on 0800 0093652 option 3. You can also email ecs@thameswater.co.uk. Financial support is also available to you, for more information search ‘help paying your bill’ on the Thames Water website.

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