Covid 19 Energy & Fuel Poverty Project: support from CCB offered for families at risk or in fuel poverty in Berkshire


Helen is running a telephone advice line for families who are worried about their bills, or who would like information about ways to reduce their costs, as part of the project outlined below.

She can be contacted on 0773 8887612 on Thursday 26th March between 1pm and 3pm, and on Tuesday 31st March, and Wednesday 1st April between 9.30am – 1pm.

A national charity, National Energy Action are also running a telephone advice line if you need support with your energy bills, or advice on which benefits you need to claim.

You can get in contact with their Warm and Safe Homes Advice Service by calling 0800 304 7159 for free Monday – Friday 9am – 5pm, filling out their referral form (nea.org.uk/advice/wash-advice) or messaging them through Facebook chat via their dedicated Facebook page.

Covid-19 update – the government have agreed measures with all energy suppliers to support customers who are self-isolating.  Customers with pre-payment meters who may not be able to add credit can speak to their supplier about options to keep them supplied. This could include nominating a third party for credit top ups, having a discretionary fund added to their credit, or being sent a pre-loaded top up card so that their supply is not interrupted. More broadly, any energy customer in financial distress will also be supported by their supplier, which could include debt repayments and bill payments being reassessed, reduced or paused where necessary, while disconnection of credit meters will be completely suspended.

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