Regulator Ofgem has written to all energy suppliers, saying it expects them to “take proactive measures to support prepayment meter customers, including customers in vulnerable circumstances.” Also, the Government is working with suppliers and the Citizens Advice charity to develop guidelines for energy companies, covering topping up prepayment meters, as well as options for those who could struggle to pay their bills if income reduces.
Here’s a link to a great article by Money Saving Expert that explains the help available, and gives phone numbers and details for suppliers:
They stated ‘Providers told us they will look at issues related to coronavirus on a case-by-case basis, but many told us they’d consider pushing back bill due dates, offer alternative payment arrangements and remove debt charges for late payment. So if you are having issues, make sure you contact your supplier as soon as possible.’
Energy Saving Tips when you are stuck at home:
For further funding news that came out over Easter: